Senior Customer Service Rep with German or Dutch
For our client a leading IT/ Telco company
The job: - Receiving inbound calls from clients regarding various issues both technical and non - If possible resolving the problem
- recording details of more serious problems, creating an “E ticket” to be able to track the problem in our clients database system and contacting internally to get the answer to the problem.
- Re-contacting the customer with the resolution to the problem ensuring their complete satisfaction
We Need:
- Fluent or Native German or Dutch and an advanced level of English
- Previous experience over the phone customer service
- Good technical knowledge, experience in IT support or similar - Personality is important, you must want to help people, work in a team environment and want to solve problems! We Offer - Excellent working environment in a fast growing international company - VERY good salary offer and future prospects with a rapidly growing company - Cooperative team environment - Excellent location in Prague
Please read carefully and copy all of the below text into your email before sending any application to Horizons Language Jobs s. r. o., company ID No.: 27204707.
I agree that the Horizons Language Jobs s.r.o. ID No.: 27204707 will store my personal data (name, surname, date of birth, residence address, phone, fax, e-mail and information about my education, skills and professional experience) for the sole purpose of mediation of a job (including filing, editing and sorting of said data and its presentation to third parties from EU member states whose identity will be communicated to me), in accordance with the Act No. 101/2000 Coll. on Personal Data Protection for an unlimited period of time or till receipt of a written request to remove the data.
I confirm being made aware of my rights in connection with access to and protection of personal data.
To apply for this position please send your CV in English only to jobs@horizonslj.cz quoting the name of the position in the subject line.
For more information on Horizons Language Jobs please visit our web pages www.horizonslanguagejobs.cz
For more information on this position, please contact Sinclair Crawley on +420 775 299 412 or via the above e-mail address