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CUSTOMER CARE / FRENCH WANTED!

Obor:

Služby zákazníkům, IT a telekomunikace, Jazyky

 
Jazyky:
Anglicky, Francouzsky
 
Benefity:
Education, Extra vacation, Meal tickets
 
Typ zaměstnání:
Plný úvazek
 
Pozice:
CUSTOMER CARE / FRENCH WANTED!
 
Potřebné zkušenosti:
Ano
 
Plat:
Dohodou
 
Zveřejněno:
9.7.2010 07:50:17
 
 
SCOPE OF RESPONSIBILITIES:

ARE YOU FAN OF FOREIGN LANGUAGES? DO YOU LIKE TO COMMUNICATE TO PEOPLE? ARE YOU KEEN ON WORKING IN A YOUNG FRIENDLY TEAM?
WHY NOT JOIN US AND GET EXPERIENCED IN A DYNAMIC CUSTOMER SERVICE AREA THEN?

- General responsibilities are to manage customer requests for repair (via telephone, fax and email) and to manage problem cases from beginning to end. This includes but is not limited to repair order (RMA) processing, Customer support, and Customer exceptions.
- Maintain an accurate on-line record of all issues and provide a single point of contact and escalation for all problems. Confer with other specialists, departments or management as necessary to resolve issues.


SPECIFIC REQUIREMENTS:

1. EXPERIENCE
• Call center / customer oriented experience is a PLUS

2. LANGUAGE SKILLS
• Communicative level of English
· Communicative level of French

3. PC SKILLS
· Standard PC literacy (MS Office, Outlook, Internet)
• Familiarity with any CRM solution is a plus

4. ESSENTIAL SKILLS REFERRING TO WORKLOAD
• Excellent verbal and oral communication skills:
o A sound knowledge of telephone etiquette
o Pleasant and friendly mannerism
o Ability to treat people with respect under all circumstances, responding without getting angry
• Problem solving, troubleshooting skills
· Ability to work under pressure
• Punctuality
• Ability to work independently as well as part of a team


DEMANDS ON PERSONALITY:

· Open-minded personality
· Responsible
• Reliable
· Flexible
· Stress resistant
• Adaptable


WHAT WE OFFER?

· Excellent working conditions

• Structured career path
· Continual free trainings
• Employee benefits (5 weeks of vacation, language classes, pension and life insurance, health benefits, contribution to lunches)


Kontakt:
Symbol Technologies Czech Republic s.r.o.
Denisa Štembírková
Kolejní 2904 / 1
612 00  Brno
Česká republika
tel.: +420 533 336 014
 
 
 
 
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